service
How to order
Information for ordering by product category
AREA products can be customized differently based on each product category.
Customization details are stated below. Customization fees are added separately. Please feel free to contact us for details.
CHAIR
Available wood types, finishes, and seats differ among chair types.
The seat height of wooden chairs can be lowered in 1cm increments (subject to an additional customization fee).
Designs cannot be changed.
DINING TABLE
Wood type, size, and finish can be customized for listed products.
Custom-made designs are available.
SOFA
Can be selected from more than 300 types of fabric and leather.
Available fabric, leather, wood type, and finish vary between sofa types.
Size can be customized (some products are excluded).
COFFEE TABLES
Wood type, size, and finish can be customized for listed products.
Custom-made designs are available.
CABINET / SHELF
Wood type, size, and finish can be customized for listed products.
Custom-made designs are available.
BED
Wood type, size, and finish can be customized for listed products.
Custom-made designs are available.
DOOR
Custom-made designs are available to match specified opening dimensions.
After making a contract, a site inspection is conducted prior to product design. We also install the product.
THE WALL
Custom-made designs are available to fit in the space for installation.
After making a contract, a site inspection is conducted prior to product design. We also install the product.
BALCONY
Custom-made designs are available to fit in the space for installation.
After making a contract, a site inspection is conducted prior to product design. We also install the product.
COORDINATE
We coordinate various items, including lighting, curtains, blinds, rugs, carpets, and plants, in addition to AREA products.
From consultation to delivery
Delivery time depends on the product ordered. Below is a standard process for wall storage and custom-made furniture, from consultation to delivery.
Wall storage
- Consultation
- Our specialized staff provide consultation services at our shops. For scheduling a consultation, please call,toll free,0120-055-181 (for domestic call only). Please bring a floor plan and photos of the location for installation, if available.
- Design
- Size, materials, and designs are discussed in reference to exhibited items, previously made products, and various samples. A design is drawn based on the customer’s desires.
- Quotation
- We provide an estimate of the fee based on the design drawing, and give a quote on the spot.
- Order
- Orders can be placed by visiting our shop, or by phone/email. For customers who visit our shop, we create a contract document and place the order. For orders via phone/email, a contract is sent by physical mail or email. The order is placed when we receive the completed form.
- Site inspection
- After ordering, we schedule a site inspection to measure the location of installation and to check the carry-in route. For newly constructed apartments before occupancy, a site inspection is performed on the day of the private showing. For newly constructed or renovated detached houses, a site inspection is performed in accordance with the progress of construction.
- Design specification review
- Based on the site inspection, a design plan is proposed. The design is finalized after a meeting with the customer. In cases where the design is significantly altered from the time of the contract, we will make a quotation again.
- Production specification review
- The customer reviews the design drawing for production, made based on the final meeting. Specifications are reviewed by the customer at the shop or by phone/email, and the customer approves the design (no changes can be made to the specification after this point).
- Production
- The product is produced at a factory. Production times differ depending on the product and specifications. The delivery date is reported by our staff as required.
- Delivery
- As soon as the product completion date is determined, we schedule delivery and bring it to the customer. Standard-sized wall storage (around 3m in width) can be installed in one day. The storage can be used from the day of delivery.
Custom-made furniture
- Consultation
- Our specialized staff provide consultation services at our shops. For scheduling a consultation, please call,toll free,0120-055-181 (for domestic call only). Please bring a floor plan and photos of the location for installation, if available.
- Design
- Size, materials, and designs are discussed in reference to exhibited items, previously made products, and various samples. A design is drawn based on the customer’s desires.
- Quotation
- We provide an estimate of the fee based on the design drawing, and give a quote on the spot.
- Order
- Orders can be placed by visiting our shop, or by phone/email. For customers who visit our shop, we create a contract document and place the order. For orders via phone/email, a contract is sent by physical mail or email. The order is placed when we receive the completed form.
- Production specification review
- The customer reviews the design drawing for production, made based on the design drawing in the contract. Specifications are reviewed by the customer at the shop or by phone/email, and the customer approves the design. In cases where the specification is significantly altered from the time of the contract, we will make a quotation again (no changes can be made to the specification after this point).
- Production
- The product is produced at a factory. Production times differ depending on the product and specifications. The delivery date is reported by our staff as required.
- Delivery
- As soon as the product completion date is determined, we schedule delivery and bring it to the customer.
Products listed on our website and in our catalog can be purchased at AREA shops. (For corporate customers, please contact our corporate customer representative). For customers who visit our shop, we make a contract and place the order. For orders via phone/email, a contract is sent by mail. The order is placed when we receive the completed form.
Payment can be made by cash, credit card, or bank transfer. The product is made and sent after the payment is confirmed and the transaction is complete.
Please contact us about the delivery date, as it differs depending on the product and when the order is placed. Listed products can be shipped to all locations in Japan. Shipping fees are based on the product, area, and optional services. Please contact us about shipping fees.
For AREA Original Furniture and Fixtures, we do not accept cancellations after ordering, specification changes after start of production, or returns after delivery, since they are made-to-order products. For in-stock products, please note that cancellation is subject to a cancellation fee. Upon arrival of a product, please check the product as soon as possible. If any damage or flaw is found in the delivered product, please contact a sales representative within three days.
The warranty period of our products is one year from the delivery date. During this period, we repair damages and flaws caused by product defects free of charge. For other cases, we charge the actual expenses for repair. Please note that the warranty does not apply to damage from the following causes even within the warranty period, and we will not take responsibility for such damage.
- Deformation and discoloration caused by direct sunlight, air conditioning and heating devices, and heat from electronics.
- Damage and failure caused by moving or transporting after delivery.
- Damage and failure caused by other improper handling or negligence.
- AREA products are mainly made of natural wood and other natural materials. Depending on the part of the wood, growing environment, and time of arrival, every piece has a unique appearance. Therefore, the wood grain and color of the products delivered to our customers will be different from those displayed at our shops and those listed in the catalog or on the website.
- Color and texture of products may differ from the appearance on the website.
- The size description of some products may differ from the actual product size to some extent.
- The listed price is the base price. Delivery, tax, and design/installation fees (if applicable) are charged separately.
- Information on this website is current as of March 2018. Specifications and prices may change or products may be discontinued without prior notice.
